Return, Refund & Exchange Policy

Last Updated: August 20, 2026

At Welcomenatives, operated by WELCOMENATIVES LLC, many of our products are made or printed specifically after an order is placed. Because of the made-to-order nature of these products, we generally do not accept returns or exchanges for change of mind, incorrect size selection, or personal preference.

However, if your order arrives damaged, defective, incorrectly printed, or different from what you ordered, we will work with you to provide an appropriate replacement or refund.

Nothing in this policy limits any rights you may have under applicable consumer protection laws.

1. Returns and Exchanges

Because our products are made or printed specifically for each order, we do not generally accept returns or exchanges for:

• Change of mind
• Incorrect size selected by the customer
• Personal preference regarding color, material, style, or fit
• An incorrect shipping address provided by the customer
• Requests made after an order has already entered production
• Unauthorized returns sent without contacting us first

If there is a problem with your order, please contact us at support@welcomenatives.com before returning or disposing of any item.

Please do not send products back to the address shown on the shipping package unless our customer support team specifically instructs you to do so.

Unauthorized returns may not be eligible for a refund or replacement.

2. Refunds and Replacements

We may provide a refund or replacement in the following circumstances:

• The item arrives damaged.
• The item has a manufacturing defect.
• The printing quality is materially defective.
• You receive the wrong product.
• You receive the wrong design.
• You receive a different size from the size stated in your order confirmation.
• The order is confirmed lost in transit.
• The order has not arrived within the delivery timeframe described below and an investigation indicates that the shipment is lost or undeliverable.

To request assistance, contact:

Email: support@welcomenatives.com

Please include:

• Your order number
• A description of the issue
• Clear photographs showing the problem
• A photograph of the shipping label or packaging, if applicable
• A photograph of any product or package identification label or QR code, when available

We may request additional information when necessary to investigate the issue.

3. Damaged, Defective, or Incorrect Items

We work to ensure that every order is produced accurately and meets our quality standards. However, manufacturing, printing, or fulfillment errors may occasionally occur.

If you receive a damaged, defective, incorrectly printed, or incorrect item, please contact us within 30 days of delivery.

If your claim is approved, we may offer, depending on the circumstances:

• A free replacement; or
• A refund for the affected item.

You will not be charged additional production or shipping fees for an approved replacement resulting from an error on our part.

In most cases, you do not need to return the defective or incorrect item unless our customer support team specifically requests it.

4. Replacement Orders

Approved replacement orders are produced and shipped in the same manner as regular orders.

Production and delivery times may vary depending on the product, destination, carrier, and fulfillment location.

The estimated processing and shipping times shown in our Shipping Policy apply to replacement orders unless otherwise stated by our customer support team.

5. Refund Processing

Once a refund has been approved, it will be issued to the original payment method used for the order.

We normally initiate approved refunds promptly. After the refund has been issued, it may take approximately 3–10 business days for the funds to appear in your account, depending on your bank, card issuer, or payment provider.

Processing times after a refund is issued are controlled by your financial institution and are outside our control.

Original shipping charges may be non-refundable unless the refund results from an error by Welcomenatives, a defective product, or another circumstance where a refund is required by applicable law.

6. Order Modifications and Cancellations

After placing an order, you may request a cancellation or modification within 12 hours of purchase.

Please contact support@welcomenatives.com as soon as possible.

We cannot guarantee that a modification or cancellation can be completed because orders may enter production shortly after they are submitted.

Once an order has entered production or has been shipped, it generally cannot be changed or canceled.

7. Incorrect Size Selected by the Customer

Customers are responsible for selecting the correct size before placing an order.

Because many of our products are made or printed specifically for each customer, we generally cannot offer a refund, replacement, or exchange when the customer ordered the wrong size.

Please review the size chart provided on the applicable product page before completing your purchase.

If the size printed on or supplied with the product is different from the size shown in your order confirmation, please contact us because this may qualify as an incorrect-item claim.

8. Material, Color, and Appearance

Product descriptions provide information about materials and product characteristics.

Minor variations in color, placement, print appearance, or dimensions may occur because of differences in manufacturing processes, printing methods, materials, lighting, photography, and screen displays.

These minor variations are generally not considered defects.

A dislike of the material, including polyester or other materials clearly disclosed on the product page before purchase, does not normally qualify for a refund.

This does not apply where the item received materially differs from the product description or where applicable law provides otherwise.

9. Orders Not Received

If your order has not arrived within:

• 30 days for U.S. orders, or
• 60 days for international orders

after shipment, please contact us at support@welcomenatives.com.

These timeframes do not include the order processing period before shipment.

We will review the tracking information and, when appropriate, investigate the shipment with the carrier or fulfillment provider.

If the shipment is confirmed lost or otherwise qualifies under this policy, we may provide a replacement or refund.

This protection does not normally apply when non-delivery results from:

• An incorrect or incomplete shipping address provided by the customer
• Refusal of delivery
• Failure to collect a package from the carrier
• Repeated unsuccessful delivery attempts caused by circumstances within the recipient's control
• Other customer-provided information that prevents successful delivery

10. Tracking Shows Delivered but Package Was Not Received

If tracking information shows that your package was delivered but you cannot locate it, please first:

1. Check around the delivery location.
2. Check with household members, neighbors, reception desks, mailrooms, or building management.
3. Contact the carrier for additional delivery information.

If you still cannot locate the package, contact us at support@welcomenatives.com.

We will review the circumstances and available tracking information.

Depending on the results of the investigation, we may offer a replacement, refund, or other appropriate resolution.

A carrier's “Delivered” status does not automatically guarantee eligibility for a refund, and each claim may be reviewed individually.

11. Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us within the 12-hour modification period as soon as possible.

If an order has already entered production or shipped, we may be unable to change the shipping address.

We are generally not responsible for packages lost, misdelivered, or returned because the customer provided an incorrect or incomplete address.

If the package is returned to the sender and can be recovered, we may be able to arrange reshipment. Additional shipping charges may apply when the address error was not caused by Welcomenatives.

12. Returned to Sender

A shipment may be returned to the sender because of:

• An incorrect or incomplete address
• Failed delivery attempts
• Failure to collect the parcel
• Refusal of delivery
• Carrier restrictions
• Other delivery-related circumstances

Please contact us if your tracking information shows Returned to Sender.

Once we determine the reason for the return and whether the package can be recovered, we will advise you of the available options.

If the return occurred because of an error by Welcomenatives or our fulfillment provider, we will arrange an appropriate replacement or refund at no additional cost.

If the return resulted from an incorrect address or another customer-related delivery issue, additional shipping charges may apply for reshipment.

13. Unauthorized Returns

Please do not return an item without first contacting our customer support team.

We cannot guarantee that unauthorized returns will be received, identified, processed, or refunded.

The return address printed on a package may belong to a carrier, fulfillment facility, manufacturing partner, or logistics provider and may not be an authorized customer-return location.

Always contact us before sending anything back.

14. Abuse and Fraudulent Claims

Welcomenatives reserves the right to reject claims that reasonably appear to involve:

• Fraud
• Altered evidence
• Repeated abuse of our refund or replacement process
• Misrepresentation of the condition of an item
• Claims inconsistent with carrier or fulfillment records

This provision does not affect legitimate consumer rights available under applicable law.

15. Contact Us

If you have questions about a return, refund, replacement, or order issue, please contact:

Welcomenatives
Operated by WELCOMENATIVES LLC
Email: support@welcomenatives.com
Website: welcomenatives.com

Our customer support team normally responds within 1–2 business days.