BILLING TERMS & CONDITIONS
BILLING TERMS & CONDITIONS
Last Updated: August 2026
DEFINITIONS
Seller refers to WELCOMENATIVES LLC, the business operating this website and selling products through the website.
Buyer or Customer refers to the person or organization placing an order through the website.
Products refers to the goods offered for sale through the website.
PAYMENT
All prices are displayed in US dollars (USD) unless otherwise stated.
Payment is due at the time an order is placed. If payment is not successfully authorized or the selected payment method is declined, the order may not be processed.
We accept major credit and debit cards, including Visa, Mastercard, and American Express, as well as other payment methods displayed and available at checkout.
Payment information is processed through secure third-party payment providers. WELCOMENATIVES LLC does not intentionally store complete credit or debit card information on its own servers.
Your card issuer, bank, or payment provider may perform additional security or authorization checks before approving a transaction.
If we are unable to fulfill all or part of an order after payment has been collected, we will provide an appropriate refund for the unavailable item or portion of the order to the original payment method.
Product availability may change due to production, inventory, fulfillment, or other operational circumstances.
BILLING AND ORDER INFORMATION
You agree to provide current, complete, and accurate billing, shipping, payment, and contact information when placing an order.
Customers are responsible for reviewing their order details before completing checkout, including:
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Products and variants
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Size
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Quantity
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Personalization details, where applicable
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Billing information
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Shipping address
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Contact information
We reserve the right to review, refuse, limit, or cancel an order when reasonably necessary, including where we suspect fraudulent, unauthorized, abusive, or prohibited activity.
If we modify or cancel an order, we may attempt to notify you using the email address, phone number, or other contact information provided with the order.
PRODUCT PRICES
Product prices may change from time to time without prior notice.
The price charged for an order will generally be the price displayed at checkout when the order is placed, except where there is an obvious pricing, technical, or system error.
If we discover a significant pricing error after an order has been placed, we may contact you to explain the issue and provide an appropriate option, which may include confirming the corrected price or canceling the affected order and issuing a refund.
TAXES AND OTHER CHARGES
Applicable taxes and other charges, where required, may be calculated and displayed during checkout.
For international orders, customers may be responsible for customs duties, import taxes, or other charges imposed by the destination country, where applicable.
Any such charges imposed by local authorities are separate from the product and shipping charges collected by WELCOMENATIVES LLC unless otherwise stated during checkout.
SHIPPING
Available shipping options and applicable shipping charges are displayed during checkout based on the destination, products ordered, and available shipping methods.
Processing and delivery times vary depending on the product and destination.
For complete information regarding processing times, estimated delivery times, shipping, and tracking, please review our Shipping Policy.
If you experience an issue with a shipment, please contact:
Please provide your order number and relevant information regarding the shipment.
We will review the available tracking and order information and help determine an appropriate resolution.
RETURNS, REFUNDS AND REPLACEMENTS
Our catalog includes products that may be made to order, custom printed, or personalized.
Because certain products are produced specifically for each order, returns, exchanges, or refunds may not be available for reasons such as selecting the wrong size, changing your mind, or personal preference, except where otherwise required by applicable law.
If you receive a product that is damaged, defective, incorrect, or materially different from what you ordered, please contact:
Please include your order number and, where applicable, photographs showing the product, issue, packaging, and shipping label.
If a refund is approved, it will generally be issued to the original payment method.
After a refund has been initiated, it may take approximately 3–10 business days to appear in your account, depending on your bank or payment provider.
For complete eligibility requirements and procedures, please review our Return & Refund Policy.
ORDER MODIFICATIONS AND CANCELLATIONS
If you need to modify or cancel an order, please contact us as soon as possible after placing the order.
You may request an order modification or cancellation within 12 hours of placing your order.
We will make reasonable efforts to accommodate eligible requests received before production or processing has begun.
Because many products are made to order or personalized, production may begin shortly after an order is placed.
Once an order has entered production, we may no longer be able to modify or cancel it.
Once an order has been shipped, cancellation is no longer available.
For additional information, please review our Return & Refund Policy.
PAYMENT DISPUTES AND UNAUTHORIZED TRANSACTIONS
If you believe a transaction was made without your authorization or there is an issue with a charge from WELCOMENATIVES LLC, please contact us promptly at:
We encourage customers to contact our customer service team first so we can review the order and payment information and attempt to resolve legitimate concerns.
Nothing in this section limits any rights you may have through your bank, card issuer, payment provider, or applicable law.
CUSTOMER COMPLAINTS
If you have a question, concern, or complaint regarding an order, product, payment, refund, or shipment, please contact our customer service team:
Email: support@welcomenatives.com
Phone: +1 (307) 640-6189 (US) / +84 374 277 335 (VN)
Please include your order number and a clear description of the issue when applicable.
Our customer service team aims to respond within 24 hours on business days.
We review customer concerns individually and will make reasonable efforts to provide an appropriate resolution.
DISCLAIMER AND LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, WELCOMENATIVES LLC will not be liable for indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services.
Nothing in these Billing Terms & Conditions is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
EVENTS OUTSIDE OUR CONTROL
We are not responsible for delays or failures caused by circumstances outside our reasonable control, including:
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Severe weather
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Natural disasters
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Carrier disruptions
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Customs delays
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Transportation disruptions
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Government actions
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Service interruptions
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Technical failures
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Other events outside our reasonable control
When reasonably possible, we will assist customers affected by these circumstances.
GOVERNING LAW
These Billing Terms & Conditions shall be governed by and interpreted in accordance with the laws of the State of Missouri, United States.
Nothing in these terms limits any mandatory consumer rights or protections available under applicable law.
Customers located in jurisdictions that provide mandatory consumer protections may continue to exercise those rights where applicable.
CHANGES TO THESE TERMS
We may update these Billing Terms & Conditions from time to time to reflect changes to our website, products, payment methods, business practices, or applicable requirements.
Changes will be posted on this page with an updated Last Updated date.
Changes will not retroactively modify the terms applicable to orders already placed except where required by applicable law.
LEGAL BUSINESS INFORMATION
Legal Business Name: WELCOMENATIVES LLC
Business Type: Limited Liability Company (LLC)
State of Formation: Missouri
Principal Business Address: 5709 Sunnywood Dr, Cedar Hill, MO 63016-1317, United States
Website: welcomenatives.com
Customer Service Email: support@welcomenatives.com
Customer Service Phone: +1 (307) 640-6189 (US) / +84 374 277 335 (VN)
CONTACT US
If you have questions about these Billing Terms & Conditions, billing, payments, or an order, please contact:
WELCOMENATIVES LLC Customer Support
Email: support@welcomenatives.com
Phone: +1 (307) 640-6189 (US) / +84 374 277 335 (VN)
We aim to respond to customer inquiries within 24 hours on business days.