FAQ

Most items are made to order, so orders are typically processed and prepared for shipment within 1–3 business days before they're handed to a carrier. Processing times may be longer during holidays or high order volume.

United States: $8.99 standard shipping, free on orders over $99.
International: $9.99 standard shipping, free on orders over $99.
The exact rate for your order is always shown at checkout before you pay.

United States, Canada & Europe: 5–15 business days after shipment.
Other countries: 10–20 business days after shipment.
These are estimates, not guarantees — customs, weather, and carrier delays can affect actual delivery time.

Once your order ships, we email you tracking information. You can also check status anytime on our Track Your Order page using your order number and email address.

If a US order hasn't arrived within 30 days of the order date, or an international order within 60 days, please email support@welcomenatives.com with your order number so we can review it.

For international orders, customs duties, import taxes, or similar fees may be charged by your destination country. Unless stated otherwise at checkout, these charges are the customer's responsibility.

Most of our products are made to order specifically for you, so we generally can't accept returns or refunds for wrong size selected, change of mind, or personal preference. Please check the Size Chart carefully before ordering.

Contact us within 30 days of delivery at support@welcomenatives.com with your order number and a clear photo of the issue, the product, and the packaging. We'll review it and arrange a replacement or refund at no extra cost when the fault is on our side.

Approved refunds are issued to your original payment method and typically take 3–10 business days to appear, depending on your bank or card provider.

Replacements are processed in about 1–7 business days, then shipped — total delivery is typically 2–4 weeks depending on destination.

Yes, within 12 hours of placing your order — email us right away and we'll do our best to update or cancel it before it enters production. After that window, or once production has started, we may no longer be able to make changes.

Check the measurements on our Size Chart page and compare them to a similar item you already own, rather than relying on your usual size label. Measurements have a tolerance of about ±1 inch (±2.5 cm). If you're unsure, email support@welcomenatives.com before ordering and we'll help.

We accept Visa, Mastercard, American Express, and other payment methods shown at checkout. All prices are in US dollars (USD) unless stated otherwise.

Turn the garment inside out, machine wash in cold or warm water with a mild detergent, avoid bleach, and tumble dry on low heat (or air dry). Avoid ironing directly over the printed design. Full care instructions by product type are on our Care Instructions page.