Shipping policy

Shipping Policy

Last Updated: August 20, 2026

Thank you for shopping with Welcomenatives, operated by WELCOMENATIVES LLC.

We work with manufacturing, printing, fulfillment, and shipping partners to process and deliver orders to customers in the United States and internationally.

Please review the information below regarding processing times, shipping rates, estimated delivery times, tracking, customs, and delivery issues.

1. Order Processing Time

Many of our products are made or printed after an order is placed.

Our fulfillment network may include facilities and fulfillment partners located in:

  • United States

  • Europe

  • China

  • Vietnam

Please allow approximately 5–15 business days for your order to be processed before shipment.

Processing time may vary depending on:

  • Product type

  • Order volume

  • Manufacturing requirements

  • Fulfillment location

  • Public holidays

  • Quality-control requirements

Processing time is separate from shipping or transit time.

Once your order has shipped and tracking information becomes available in the carrier's system, we will send the tracking information to the email address or phone number provided with your order.

2. Shipping Rates

United States

Standard Shipping: $8.99

Free Standard Shipping: Orders over $99

International Orders

Standard Shipping: $9.99

Free Standard Shipping: Orders over $99

Shipping rates displayed at checkout will apply to your order.

In certain circumstances, shipping costs may vary because of the destination, product type, shipping method, promotional offer, or other logistical factors. Any applicable shipping charge will be displayed before you complete your purchase.

3. Estimated Shipping Time

Estimated delivery times begin after your order has completed processing and has been shipped.

United States Orders

Standard shipping generally takes approximately:

10–15 business days after shipment

Orders may be delivered by USPS or another local or national carrier depending on the fulfillment location, destination, and shipping service used.

International Orders

International shipping generally takes approximately:

2–5 weeks after shipment

Depending on the origin and destination, international orders may be handled by international postal services, commercial carriers, and local delivery partners.

These delivery periods are estimates and are not guaranteed delivery dates.

4. Delivery Estimates

The total estimated time to receive an order consists of:

Processing Time + Shipping Time

For example, an order may require:

  • 5–15 business days for processing; plus

  • The applicable shipping time after dispatch.

Delivery may occasionally take longer because of circumstances outside our reasonable control, including:

  • Carrier delays

  • Customs processing

  • Severe weather

  • High seasonal shipping volume

  • Public holidays

  • Transportation disruptions

  • Incorrect or incomplete addresses

  • Failed delivery attempts

  • International customs inspections

We will make reasonable efforts to assist you if your shipment experiences an unusual delay.

5. Tracking Your Order

Once tracking information becomes available, we will send it to the email address or phone number associated with your order.

You can also check your order status through our:

Track Your Order:
https://welcomenatives.com/pages/order-status

You may be asked to provide your order information, such as your order number and email address.

Please allow some time after receiving your shipping confirmation for tracking information to appear in the carrier's system.

6. Tracking Has Not Updated

Tracking information does not always update continuously while a package is moving through the carrier network.

There may be several days between scans, especially when a shipment:

  • Travels between states or regions

  • Moves between countries

  • Passes through international export facilities

  • Is awaiting customs clearance

  • Transfers between carriers

  • Enters the destination country's postal network

For certain international shipments, detailed tracking may not become available until the package reaches the destination country.

A temporary lack of tracking updates does not necessarily mean that the package is lost.

If tracking has not updated for an unusually long period, please contact us at:

support@welcomenatives.com

We will review the available shipment information and assist where possible.

7. Delayed or Missing Orders

If your order is past its estimated delivery period, please contact us so we can review the shipment.

If an order has not arrived within:

  • 30 days after shipment for U.S. orders, or

  • 60 days after shipment for international orders

please contact us at:

support@welcomenatives.com

These periods do not include the 5–15 business day processing period before shipment.

We may investigate the shipment using available carrier and fulfillment records.

If the shipment is confirmed lost or otherwise qualifies under our policies, we may provide an appropriate:

  • Replacement; or

  • Refund.

Please refer to our Return, Refund & Exchange Policy for additional information.

8. Customs, Duties and Import Taxes

International shipments may be subject to:

  • Customs duties

  • Import taxes

  • VAT or similar taxes

  • Customs clearance charges

  • Carrier handling fees

These charges are determined by the destination country's laws and customs authorities.

Unless otherwise stated at checkout or required by applicable law, customers are responsible for customs duties, import taxes, and similar charges assessed by the destination country.

Welcomenatives does not control the amount of these charges and cannot predict whether they will apply.

We recommend checking your country's import requirements before placing an international order.

9. Tracking Shows Delivered but Package Was Not Received

If tracking indicates that your order was delivered but you cannot locate the package, please complete the following steps.

Step 1 — Verify the Shipping Address

Check the shipping address shown in your:

  • Order confirmation

  • Shipping confirmation

Make sure the address is correct.

Step 2 — Check the Delivery Location

Please check areas where the carrier may have left the package, including:

  • Front door

  • Back door

  • Porch

  • Garage

  • Mailbox

  • Building reception

  • Parcel locker

  • Other sheltered delivery areas

Step 3 — Check With Others

Ask:

  • Family members

  • Roommates

  • Neighbors

  • Reception staff

  • Building management

whether they received the package on your behalf.

Step 4 — Check for a Delivery Notice

The carrier may have left:

  • A delivery notice

  • Pickup instructions

  • A parcel-locker notice

  • Information about a delivery attempt

Step 5 — Contact the Carrier

Contact the carrier using your tracking number and request additional information regarding the delivery.

The carrier may be able to provide more detailed delivery information that is not visible on the public tracking page.

Step 6 — Allow Additional Time

In some cases, a shipment may be marked delivered shortly before it actually reaches the final delivery location.

Please allow approximately 24–48 hours after the initial delivered scan.

Step 7 — Contact Welcomenatives

If you still cannot locate your package, contact:

support@welcomenatives.com

Please provide:

  • Your order number

  • Your full name

  • Your shipping address

  • Your tracking number

  • Any information provided by the carrier

We will review the available information and determine the appropriate next steps.

Depending on the circumstances and results of the investigation, we may provide a replacement, refund, or another appropriate resolution.

A carrier's "Delivered" status does not automatically guarantee eligibility for a refund or replacement, and each claim may be reviewed individually.

10. Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address when placing an order.

Please carefully review your:

  • Street address

  • Apartment or unit number

  • City

  • State or province

  • ZIP or postal code

  • Country

  • Recipient name

before completing your purchase.

11. Address Changes Before Shipment

If you discover an error in your shipping address after placing an order, contact us as soon as possible at:

support@welcomenatives.com

Please include:

  • Your order number

  • Your name

  • The incorrect address

  • The correct address

We will make reasonable efforts to update the address if the order has not yet entered production or shipment processing.

However, because orders may begin processing quickly, we cannot guarantee that an address can be changed after an order has been placed.

12. Address Changes After Shipment

Once an order has shipped, we generally cannot directly change its shipping address.

If possible, you may contact the carrier to determine whether:

  • Delivery can be redirected

  • The package can be held for pickup

  • Delivery instructions can be modified

Availability of these services depends entirely on the carrier and destination.

We will assist with available tracking information where reasonably possible, but we cannot guarantee successful rerouting after shipment.

13. Package Lost Because of an Incorrect Address

If a package is lost, misdelivered, or otherwise cannot be delivered because the customer provided an incorrect or incomplete shipping address, Welcomenatives generally cannot provide a free refund or replacement.

This includes circumstances such as:

  • Incorrect street address

  • Missing apartment or unit number

  • Incorrect ZIP or postal code

  • Incorrect city or state

  • Incorrect country

  • Incorrect recipient information

If the address error was caused by Welcomenatives or our fulfillment provider rather than the customer, we will work with you to provide an appropriate resolution at no additional cost.

14. Returned to Sender

A package may be returned to the sender for reasons including:

  • Incorrect or incomplete address

  • Failed delivery attempts

  • Recipient unavailable

  • Failure to collect the parcel

  • Refusal of delivery

  • Carrier restrictions

  • Customs-related issues

If tracking shows Returned to Sender, please contact:

support@welcomenatives.com

We will review the reason for the return and determine whether the shipment can be recovered.

If Welcomenatives Caused the Problem

If the package was returned because of an error caused by Welcomenatives or our fulfillment provider, we will arrange an appropriate replacement or refund without additional shipping charges.

If the Customer Caused the Delivery Problem

If the package was returned because of:

  • An incorrect address provided by the customer

  • Failure to collect the package

  • Refusal of delivery

  • Repeated unsuccessful delivery attempts caused by recipient circumstances

we may offer reshipment if the package can be recovered.

Additional shipping charges may apply.

Refund eligibility will be determined according to the circumstances, our Return, Refund & Exchange Policy, and applicable law.

15. Lost Packages

If tracking information indicates that a shipment may be lost, contact us at:

support@welcomenatives.com

We may review information from:

  • The shipping carrier

  • The fulfillment provider

  • Tracking systems

  • Delivery records

If the shipment is confirmed lost and the loss was not caused by incorrect information provided by the customer, we may offer:

  • A free replacement; or

  • A refund.

16. Damaged Packages

If your order arrives damaged, please contact us within the timeframe stated in our Return, Refund & Exchange Policy.

Please provide:

  • Your order number

  • Clear photos of the damaged product

  • Photos of the shipping package

  • Photos of the shipping label

  • Any product or package identification label or QR code, if available

If the claim qualifies under our policy, we may provide a replacement or refund for the affected item.

17. Multiple Packages

An order containing multiple products may occasionally be shipped in separate packages.

This may happen when:

  • Products are manufactured at different facilities

  • Products require different production processes

  • Products are fulfilled from different countries

  • Items become ready for shipment at different times

As a result, you may receive:

  • Multiple tracking numbers

  • Packages on different dates

Receiving one package does not necessarily mean that the remaining items are missing.

Please check your order and tracking information before contacting customer support.

18. Returns

Because many of our products are made or printed specifically for each order, we generally do not accept returns for:

  • Change of mind

  • Incorrect size selected by the customer

  • Material preference

  • Personal preference

However, if your item is:

  • Damaged

  • Defective

  • Incorrectly printed

  • Different from what you ordered

please contact:

support@welcomenatives.com

Depending on the circumstances, we may provide a replacement or refund in accordance with our Return, Refund & Exchange Policy.

Please do not send products back without first contacting us.

The address printed on the shipping package may belong to a manufacturing facility, fulfillment center, logistics provider, or carrier and may not be authorized to receive customer returns.

Unauthorized returns may not be eligible for a refund or replacement.

19. Contact Us

If you have questions regarding processing, shipping, tracking, or delivery, please contact:

Welcomenatives
Operated by WELCOMENATIVES LLC

Email: support@welcomenatives.com
Website: https://welcomenatives.com

Business Address:
5709 Sunnywood Dr
Cedar Hill, MO 63016-1317
United States

Our customer support team normally responds within 1–2 business days.