SHIPPING POLICY
SHIPPING POLICY
Last Updated: August 2026
At Welcomenatives, we work to process and deliver every order as efficiently as possible. Please review the information below regarding order processing, shipping rates, estimated delivery times, tracking, and delivery issues.
1. ORDER PROCESSING TIME
Many of our products are made, printed, customized, or prepared after an order is placed.
Orders are typically processed and prepared for shipment within 1–3 business days.
Processing times may vary depending on the specific product, order volume, holidays, or other circumstances outside our reasonable control.
Our fulfillment partners may not process or dispatch orders on weekends or public holidays. Weekends and applicable public holidays are generally not included when calculating processing times.
Once your order has been shipped and tracking information becomes available, we will provide tracking details using the contact information associated with your order.
2. SHIPPING RATES
United States
Standard Shipping: $8.99
Free Shipping: Orders over $99
International Orders
Standard Shipping: $9.99
Free Shipping: Orders over $99
The shipping rate applicable to your order will be displayed at checkout before you complete your purchase.
Shipping rates or available shipping methods may vary depending on the destination, products ordered, and other applicable shipping circumstances.
3. ESTIMATED DELIVERY TIMES
Estimated delivery times begin after the order has been processed and shipped.
United States
Estimated delivery time:
5–15 business days after shipment
Canada
Estimated delivery time:
5–15 business days after shipment
Europe
Estimated delivery time:
5–15 business days after shipment
Other Countries
Estimated delivery time:
10–20 business days after shipment
These are estimated delivery times and not guaranteed delivery dates.
Actual delivery times may vary depending on:
-
Destination
-
Shipping carrier
-
Customs processing
-
Local postal services
-
Weather conditions
-
Public holidays
-
Transportation disruptions
-
Other circumstances outside our reasonable control
4. FULFILLMENT & SHIPPING
Depending on the product and destination, orders may be produced or fulfilled through different fulfillment partners.
As a result, products within the same order may occasionally be processed or shipped separately.
The shipping carrier used for an order may vary depending on the product, fulfillment location, destination, and available shipping service.
5. ORDER TRACKING
Once your order has been shipped and tracking information becomes available, tracking details will be provided for your order where applicable.
You can also check your order status through our Track Your Order page using your order number and the email address used when placing your order.
Please note that tracking information may not become active immediately after shipment.
It may take additional time for the shipping carrier to scan the package and update its tracking system.
For international shipments, tracking updates may occasionally take longer while packages are transported between countries, processed through customs, or transferred between shipping carriers.
A temporary lack of tracking updates does not necessarily mean that a package has been lost.
6. DELAYED OR MISSING SHIPMENTS
If your order has not arrived within the estimated delivery timeframe, please contact:
Please provide your order number so our customer service team can review the available order and tracking information.
If an order has not been delivered within:
-
30 days from the order date for United States orders, or
-
60 days from the order date for international orders
please contact us so we can review the shipment and determine an appropriate resolution.
Delivery may be affected by circumstances including customs processing, carrier delays, severe weather, transportation disruptions, incorrect shipping information, or other circumstances outside our reasonable control.
7. CUSTOMS, DUTIES AND IMPORT FEES
International orders may be subject to customs duties, import taxes, or other fees imposed by the destination country.
These charges are determined by local authorities and may depend on factors such as the destination, order value, product type, and applicable regulations.
Unless otherwise stated during checkout, applicable customs duties, import taxes, or similar charges imposed by the destination country may be the responsibility of the customer.
8. TRACKING SHOWS "DELIVERED" BUT PACKAGE IS MISSING
If tracking indicates that your package has been delivered but you cannot locate it, please:
-
Verify the shipping address shown in your order confirmation.
-
Check around your property and common delivery locations.
-
Check with household members, neighbors, reception, or building staff.
-
Look for a delivery or attempted-delivery notice.
-
Contact the applicable shipping carrier or local postal service.
-
Allow up to 36 hours, as packages may occasionally be scanned as delivered before they are physically received.
If you still cannot locate the package, please contact:
Please provide your order number and relevant tracking information.
Our customer service team will review the available delivery information and determine the appropriate next step.
9. INCORRECT SHIPPING ADDRESS
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
Changing Your Address Before Shipment
If you notice an error in your shipping address, please contact us as soon as possible:
Email: support@welcomenatives.com
Phone: +1 (307) 640-6189
Please provide your order number and the correct shipping address.
We will make reasonable efforts to update the address before shipment. However, because some products may enter production or fulfillment shortly after an order is placed, we cannot guarantee that an address change will always be possible.
Changing Your Address After Shipment
Once an order has been shipped, we cannot guarantee that the shipping address can be changed or that the package can be redirected.
You may need to contact the applicable carrier or local postal service directly.
If an incorrect or incomplete address provided by the customer prevents successful delivery, we may be unable to provide a refund or replacement, except where otherwise required by applicable law.
10. PACKAGES RETURNED TO SENDER
If a package is returned to the sender because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the package, or another recipient-related delivery issue, please contact:
We will review the circumstances and available options.
If reshipment is available, additional shipping charges may apply depending on the circumstances.
11. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS
If your order arrives damaged, defective, incorrect, or materially different from what you ordered, please contact us within 30 days of delivery.
Please provide:
-
Your order number
-
A clear photograph showing the issue
-
A photograph of the product received
-
A photograph of the packaging or shipping label when relevant
If the product is confirmed to have been damaged, defective, or incorrectly fulfilled, we may provide an appropriate replacement or refund in accordance with our Return & Refund Policy.
Please do not return a product before contacting our customer service team and receiving applicable instructions.
12. MADE-TO-ORDER AND PERSONALIZED PRODUCTS
Many Welcomenatives products are made to order, custom printed, or personalized.
Because these products may be produced specifically for each customer, we generally do not accept returns or exchanges due to:
-
Change of mind
-
Incorrect size selected by the customer
-
Personal preference
-
Other reasons unrelated to a defect or fulfillment error
This does not affect any rights you may have under applicable law.
For complete information regarding returns, refunds, replacements, and eligibility, please review our Return & Refund Policy.
13. CUSTOMER SUPPORT
If you have questions regarding processing, shipping, delivery, tracking, or an existing order, please contact:
Welcomenatives Customer Support
Website: welcomenatives.com
Email: support@welcomenatives.com
Phone: +1 (307) 640-6189
We aim to respond to customer inquiries within 24 hours on business days.