RETURN & REFUND POLICY

RETURN & REFUND POLICY

Last Updated: August 2026

At Welcomenatives, many of our products are made to order or custom printed specifically for each customer. Because of the nature of these products, we generally do not accept returns or exchanges due to a change of mind, incorrect size selection, or personal preference, except where otherwise required by applicable law.

If there is a problem with your order, please contact us at support@welcomenatives.com and our customer service team will review the issue and help determine the appropriate solution.

REFUNDS AND REPLACEMENTS

We may offer a replacement or refund in the following situations:

  • The product arrives damaged.

  • The product has a significant manufacturing or printing defect.

  • You received the wrong product.

  • You received the wrong design or product type.

  • We sent a different size from the size you ordered.

  • Your order has not been delivered within the applicable delivery timeframe described below.

For defective, damaged, or incorrect products, please contact us within 30 days of delivery.

Please provide:

  • Your order number

  • A clear photograph showing the issue

  • A photograph of the product received

  • A photograph of the packaging or shipping label when relevant

Our team will review the information and determine whether a replacement or refund is appropriate.

REPLACEMENT ORDERS

If we approve a replacement because the product was damaged, defective, or incorrectly fulfilled by us, we will provide the replacement at no additional replacement or reshipping charge.

Replacement orders are subject to normal production and shipping times.

Estimated replacement timeline:

  • Processing: approximately 1–7 business days

  • Delivery: approximately 2–4 weeks, depending on destination

Actual delivery times may vary depending on the shipping destination, carrier, customs processing, and other circumstances outside our control.

REFUNDS

If a refund is approved, the refund will generally be issued to the original payment method.

After the refund has been initiated, it may take approximately 3–10 business days for the funds to appear in your account, depending on your bank or payment provider.

CASES NOT ELIGIBLE FOR REFUND OR REPLACEMENT

Except where required by applicable law, we generally do not accept refunds or replacements for:

  • Choosing the wrong size when the correct size was shipped.

  • Choosing a product based on personal preference regarding fit, color, or material.

  • Changing your mind after the product has entered production.

  • Providing an incorrect or incomplete shipping address.

  • Packages returned to the sender because of an incorrect shipping address or failure to collect the package.

  • Changing the order or shipping address after the product has entered production or has been shipped.

  • Returning a product without contacting us first.

For personalized or made-to-order products, please carefully review the product description and size guide before placing your order.

ORDER MODIFICATIONS OR CANCELLATION

After placing an order, please contact us as soon as possible if you need to modify or cancel it.

You may request an order modification or cancellation within 12 hours of placing the order.

Once the order has entered production, we may no longer be able to modify or cancel it.

For personalized or made-to-order products, production may begin shortly after the order is placed.

WRONG SIZE SELECTED BY THE CUSTOMER

Because many of our products are made to order, we generally cannot provide a refund or replacement when the customer selects the wrong size.

Before placing your order, please carefully review the Size Guide available on the product page.

Please compare the measurements in the size chart with a similar item you already own to help select the appropriate size.

A size issue caused by the customer selecting the wrong size is different from an incorrect size being sent by Welcomenatives.

If we send a different size from the size ordered, please contact us and provide your order number and photographs of the product received.

DAMAGED OR INCORRECT PRODUCTS

We take reasonable steps to ensure that products are produced and orders are fulfilled correctly.

If you receive a damaged, defective, or incorrect product, please contact us within 30 days of delivery.

Please provide:

  • Your order number

  • A clear photograph showing the problem

  • A photograph of the product and its label

  • A photograph of the packaging or shipping label when relevant

If the product is confirmed to be defective, damaged, or incorrectly fulfilled, we may provide a replacement or refund for the affected product.

Please do not return the product before contacting us and receiving instructions from our customer service team.

ORDER NOT RECEIVED

If your order has not arrived within the applicable delivery timeframe, please contact us at:

support@welcomenatives.com

For US orders, please contact us if your order has not been delivered within 30 days from the order date, excluding the normal processing period.

For international orders, please contact us if your order has not been delivered within 60 days from the order date, excluding the normal processing period.

We will review the tracking information and shipping circumstances before determining the appropriate resolution.

This policy does not cover delivery problems caused by an incorrect shipping address provided by the customer.

TRACKING SHOWS "DELIVERED" BUT YOU DID NOT RECEIVE THE PACKAGE

If tracking shows that your package was delivered but you cannot locate it, please:

  • Verify the shipping address on your order.

  • Check around your property and common delivery locations.

  • Check with household members, neighbors, or building staff.

  • Look for a delivery notice.

  • Contact the applicable carrier or local postal service.

  • Allow up to 36 hours, as some packages may be scanned as delivered before they are physically received.

If the package remains missing, please contact us at:

support@welcomenatives.com

We will review the delivery information and determine the appropriate resolution.

LOST OR RETURNED PACKAGES DUE TO INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If a package is lost, undeliverable, or returned to the sender because an incorrect or incomplete shipping address was provided, we may be unable to provide a refund.

If the package is returned to the sender, please contact us at:

support@welcomenatives.com

We will review the circumstances and available options.

If a replacement shipment is available, additional shipping charges may apply depending on the circumstances.

UNAUTHORIZED RETURNS

Please do not send products back without contacting us first.

Because many of our products are made to order, unauthorized returns may not be eligible for a refund or replacement.

If a return is required, our customer service team will provide the appropriate return instructions.

HOW TO CONTACT US

If you have questions about our Return & Refund Policy or need assistance with an order, please contact:

Welcomenatives Customer Support

Email: support@welcomenatives.com
Phone: +1 (307) 640-6189

We aim to respond to customer inquiries within 24 hours on business days.

We appreciate your understanding and are committed to helping resolve legitimate product and order issues fairly.